I have just bought a licence, what happens next?

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• I've lost my licence for One Stop Order Processing, What do I do?

  If you have lost your One Stop Order Processing licence key, you can submit a ticket at the One Stop Order Processing support site requesting to have it resent. Click here to open the support page You should log into your support account before ...

• I have just activated my license and One Stop Order Processing does not work

  If your existing license has expired and you then activate your new license, sometimes One Stop Order Processing does not recognise the new license (even though a message is shown that says it has been activated successfully) This is because when ...

• [Action required] Apps on your Shopify store require updating before January 2, 2024 email received

  This is just a warning and can be ignored. However, you can update One Stop Order Processing to not receive this warning by using the latest Shopify App version. To do this use the following procedure. 1. In the folder C:\OSOP\Main open the file ...

• AMTU : AMTU connection is setup but no orders are imported

  Sometimes when the AMTU connection has been setup there are a few minor minor issues that cause orders not to be imported. If this happens check the following: 1 Make sure that you have setup the Amazon reports to download orders (Step 16 in the ...

• Amazon orders will not ship (returned error "We are unable to process the XML feed because one or more items are invalid. Please re-submit the feed.")

  If orders were shipping without issue on Amazon previously and now they have stopped being shipped and the error returned is We are unable to process the XML feed because one or more items are invalid. Please re-submit the feed. This is most likely ...