Click and Drop
Changing 'No Tracking available' text sent to Ebay etc. from Click and Drop
When the Royal Mail service that you use for Click and Drop does not have a tracking number One Stop Order Processing (OSOP) returns the text No Tracking available Ebay can see this text as a tracking number and if used more than once Ebay will ...
Error when sending orders to Click and Drop, 'Error : The value in column 'Identifier (SKU)' is not unique in the order'
There was a change made to Click and Drop and One Stop Order Processing needs to send the customers information slightly differently, having more detailed order line details. If you see this error are using an existing view you will need to amend the ...
How to setup Click and Drop to create correct 6 x 4 and Customs labels
If your labels are being generated by Click and Drop correct use the following approach: 1 Login to Royal Mail Click and Drop online. Select the Settings top menu. 2 Click on Label Format. 3 Select Choose printout format as Separate label and ...
How to send different IOSS numbers to Royal Mail Click and Drop
To send the IOSS number to Click and Drop you should add a new value for each order. This article explains how to set this up. 1. Make sure you are using the Click and Drop Export view RoyalMailClickAndDropExportComplete.mev, set in the Click and ...
Sending parcels / goods using your IOSS (IMPORT ONE-STOP SHOP) Number
From July 1st 2021 if you send goods to the EU you will have to manage the Tax payment for goods (using the IOSS System). Once you have registered for this scheme you will need to specify you IOSS number on your customs declarations (like a VAT ...
Amazon orders will not ship (returned error "We are unable to process the XML feed because one or more items are invalid. Please re-submit the feed.")
If orders were shipping without issue on Amazon previously and now they have stopped being shipped and the error returned is We are unable to process the XML feed because one or more items are invalid. Please re-submit the feed. This is most likely ...
Amazon Shipping requirements and VTR (Valid Tracking Rate)
Amazon has changed the details that are required for shipped orders. (from 19th April 2021) 1 Amazon now requires a valid service name for the courier. This list is defined in Amazon, including using Amazon Shipping and should closely match those ...
Royal Mail Click and Drop Labels are not being created (but the tracking details are returned)
Your Royal Mail Click and Drop Watch folder has a folder called Labels, e.g. C:\Users\ktailton\Documents\Click & Drop Desktop\Watch\Labels This is the location where Royal Mail Click and Drop Desktop stores the created labels (as PDFs). If no files ...
Royal Mail have told me our customs data is not compliant
The default Click and Drop views contain basic information that should allow your orders to be compliant with the new digital customs information. However, if you have issues the following guide explains how to resolve them. Country of Origin is not ...
How to automatically set Click and Drop weights for each parcel (service type)
If you set default weights for your Click and Drop consignments based upon the service chosen (e.g. Large Letters are always 100 grammes) you can use a macro in the weight field. This article explains how to do this. 1 Select the Click and Drop ...
Why am I getting 2 labels printed for each order with Royal Mail Click and Drop
Royal Mail Click and Drop can print 2 labels for each order for the following reasons: 1. You have print assist enabled in your Click and Drop account. 2. You have Print Labels automatically ticked in your One Stop Order Processing Integration in ...
How to automatically sign and date Royal Mail Click and Drop customs documents
To save time and reduce errors you can setup Royal Mail Click and Drop to automatically sign and date your customs forms. 1. Log in to your Royal Mail Click and Drop account 2. Follow the menu option Settings -> Default Customs information 3. Tick ...
Why do my orders automatically show as despatched in Click and Drop?
Q: Why do my orders automatically show as despatched in Click and Drop? A: This is because the auto despatch function is switched on within Click and Drop, you can turn this off by following the menu option ( within Click and Drop ) Settings -> ...
Why Does 'Save Labels' not show when i am trying to setup Click and Drop Desktop with One Stop Order Processing
Question: Why Does 'Save Labels' not show when I am trying to setup Click and Drop Desktop with One Stop Order Processing Answer: This is because you do not have an OBA account connected to your Click and Drop account, to use this functionality you ...
Royal Mail Click and Drop Video Index
How to remap your headers when using One Stop Order Processing's Royal Mail Click and Drop Integration
If you have made any changes to the format of your Royal Mail Click and Drop integration, you will need to update Royal Mail's settings to match the changes made. This is called remapping the headers. 1. Go to Click and Drop Online and log in to ...
How to show your SKU on your Royal Mail Courier Labels.
1. Go to the menu option Courier, Courier setup, Setup Couriers, Click and Drop 2. Paste the following SQL into the Notes field #!#SELECT TOP 1 TOrderLine.sSKU+' -'+Trim(Str(TOrderLine.nQty))+IIf(TOrder.nTotalLines>1,'- CHECK', '') FROM TOrder INNER ...
Automatically Create Courier labels from Royal Mail Click and Drop within One Stop Order Processing
This guide shows you how to move your Netdespatch integration to work with Click and Drop. In addition, it also shows you how to create a new connection between OSOP and click and drop. To complete the setup you will need to have an account with ...
Popular Articles
How to get Amazon IOSS order numbers
Whether you are using Lite, Professional, Premium or Enterprise One Stop Order Processing, you will need to update the Amazon Order Reports. You need to the ioss-number field to the Amazon Reports. To add this do the following: 1 Logon to Amazon ...
How to Download your Amazon FBA Orders
The following guide explains how to download your Amazon FBA Orders into One Stop Order Processing- This feature is available in the Lite, Professional, Premium and Managed subscriptions of One Stop Order Processing. How to Download your Amazon FBA ...
How to enable to Amazon B2B feature in One Stop Order Processing
The following guide explains how to enable the Amazon B2B feature in One Stop Order Processing. This feature is available in the Lite, Professional, Premium and Managed subscriptions of One Stop Order Processing. The following instructions explain ...
How to move One Stop Order Processing to a new PC.
You may need to move your copy of One Stop Order Processing to a new if you get a new PC, the following instructions show you how to do this. You will also need to contact the support team and inform them of the PC name that you are moving from so ...
How to change name of order types on orders (and main screen)
If you want to change the name of order types to a different name (for example change OSOP to MyShop) you should do the following: 1. Locate the file IL_Types.ini. (This is installed into C:\OSOP\Main). 2. Amend the text after the Import= text. For ...