The following article explains why items can oversell on Amazon even when they have been marked as out of stock in One Stop Order Processing.
The following article explains why items can oversell on Amazon even when they have been marked as out of stock in One Stop Order Processing.
This feature is available in the Premium and Managed subscriptions of One Stop Order Processing.
When selling through Amazon, the stock is allocated when the orders are in 'Pending Status'. Pending status on Amazon is the time between the customer placing the order and the payment is being approved; although this pending status should last only minutes Amazon does state that in some cases this can last for as long as 21 days.
The issue with stock occurs due to this Pending Status as although Amazon has now allocated this stock, One Stop Order Processing only removes stock when the transaction is complete and so even if you mark it as out of stock within One Stop Order Processing as the stock is already allocated and therefore can cause overselling. This could also allow for the item to then sell on a different channel during the pending status causing overselling to occur.