Maintaining correct stock levels when selling a product on Amazon and other websites

Maintaining correct stock levels when selling a product on Amazon and other websites

When you sell products on Amazon the stock level is reduced when a customer buys a product. Sometimes it can take a long time for the customers' payment details to be confirmed by Amazon (maybe days). If you sharing your stock of a product on Amazon and other websites, you need to to these orders into account. This article explains how to make sure stock levels take into account these Pending  (unpaid) Amazon orders.

1 In the Import Orders dialog make sure 'se different order import options for each import type is ticked just under the import types.
2 On the Amazon import make sure Only include orders where payment made is unticked.

This is shown below:



3 On the main screen if make sure you have an Order Status that includes Paid (for example Paid & Not Shipped). 

This will download Pending Amazon orders and adjust your product stock levels correctly but not show those orders. When the customer does then pay for the order (on Amazon) then on a future order import that order will be updated with the customer details and be sown as paid (and the stock level not adjusted as the pending order will have already done this).

NOTE
If you do get the odd order that has stayed at Pending (unpaid) for a long time (e.g. Amazon failed to get a bank transfer from the customer) Amazon will remove the Pending order. You can put the item back in stock by deleting the pending order (you should have the Update stock levels when orders are deleted option ticked on the Other tab in the options, shown below).